Shipping Policy

Last updated: September 9, 2026

Thank you for shopping with SketchAndEtc.

This Shipping Policy applies to physical products purchased through SketchAndEtc.com, including original artwork, prints, and other physical items.

Digital products are delivered electronically and are not subject to this Shipping Policy.

1. Order Processing

Physical orders are prepared and packaged with care before shipment.

Unless otherwise stated on the product page, please allow approximately 3–7 business days for order processing before shipment.

Original artwork, made-to-order items, or specially prepared products may require additional processing time. If a product requires a longer preparation period, this will be indicated on the product page where possible.

Business days generally exclude weekends and public holidays.

2. Shipping Destinations

SketchAndEtc may offer shipping within the Philippines and to selected international destinations.

Available shipping destinations and shipping options will be shown at checkout where supported.

If your country or location is not available at checkout, please contact us at sketchandetc@gmail.com before placing an order.

3. Shipping Costs

Shipping costs are calculated or displayed during checkout where applicable.

Shipping charges may vary depending on factors such as:

  • Destination

  • Package size and weight

  • Product type

  • Courier or shipping method

  • International shipping requirements

Any applicable shipping charge will be shown before you complete your order where supported by the website.

4. Estimated Delivery Times

Delivery times vary depending on the destination and courier.

Estimated delivery times provided by SketchAndEtc or a shipping carrier are estimates only and are not guaranteed unless expressly stated otherwise.

Delays may occur because of weather, holidays, customs processing, courier disruptions, or other circumstances outside our reasonable control.

5. Order Tracking

Where tracking is available, tracking information may be provided after your order has been shipped.

Please allow time for the courier's tracking system to update after receiving your tracking information.

6. Shipping Original Artwork

Original paintings and other artwork are packaged carefully to help protect them during transportation.

Because original artworks may be unique and irreplaceable, please inspect your package and artwork after delivery.

If your artwork arrives damaged, contact us as soon as reasonably possible at sketchandetc@gmail.com.

Please include:

  • Your name

  • Order number

  • Photographs of the damaged artwork

  • Photographs of the packaging

  • A brief description of the problem

Please retain the original packaging while we review the issue, as the courier may require photographs or other evidence.

7. Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, contact us at sketchandetc@gmail.com as soon as possible.

We will try to correct the address before shipment, but we cannot guarantee changes once an order has been processed or handed to the courier.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

8. Lost or Delayed Packages

If tracking shows an unusual delay or you believe your package may be lost, please contact us.

We will assist in reviewing the shipment information and, where appropriate, contacting or coordinating with the shipping provider.

A package being delayed does not necessarily mean that it has been lost.

9. International Orders, Customs & Import Charges

International shipments may be subject to customs inspections, import duties, taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, such charges are not included in the product price or shipping charge and may be the customer's responsibility.

SketchAndEtc does not control customs processing times or charges imposed by foreign authorities.

Customers are responsible for ensuring that products they order can legally be imported into their destination country.

10. Returned-to-Sender Packages

If a package is returned to SketchAndEtc because of an incorrect or incomplete address, failure to receive or collect the package, or another delivery issue, please contact us.

Depending on the circumstances, additional shipping charges may apply if you request that the package be shipped again, where permitted by applicable law.

11. Returns

Shipping-related returns are also subject to our Returns & Refunds Policy.

Please contact us before returning any physical product so that we can provide appropriate return instructions.

12. Digital Products

Digital downloads, including Procreate brushes, digital artwork, templates, and other downloadable files, are not shipped physically.

Please check the individual product description before purchasing to determine whether an item is physical or digital.

13. Contact Us

For questions about shipping or an existing order, contact:

SketchAndEtc
Website: SketchAndEtc.com
Email: sketchandetc@gmail.com

Please include your order number when contacting us about an existing purchase.