Returns & Refunds Policy

Last updated: September 9, 2026

Thank you for shopping with SketchAndEtc. We want you to be happy with your purchase.

Because SketchAndEtc offers both physical artwork and digital products, different return and refund conditions may apply depending on the type of product purchased.

Nothing in this policy is intended to limit any rights you may have under applicable consumer-protection laws.

Physical Products & Original Artwork

If you have a problem with a physical product or original artwork you received, please contact us at sketchandetc@gmail.com within 14 days of delivery.

If a return is approved, the item should generally be:

  • In its original condition

  • Unused and undamaged, except where the item arrived damaged or defective

  • Securely packaged for return

  • Accompanied by proof of purchase or your order information

Please contact us before sending an item back so we can provide the appropriate return instructions and return address.

Do not send returns without contacting us first.

Damaged, Defective, or Incorrect Orders

Please inspect your physical order after delivery.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as reasonably possible at sketchandetc@gmail.com.

Please include your order information and, where appropriate, photographs showing the problem.

We will review the issue and, where appropriate, arrange a replacement, repair, refund, or another suitable remedy in accordance with applicable law.

Original Artwork

Original artworks are individually created pieces and may contain natural variations, textures, brush marks, or other characteristics associated with handmade artwork.

Minor differences between the physical artwork and how colors appear on a computer, tablet, or phone screen are not necessarily considered defects.

If an original artwork arrives damaged, however, please contact us so we can assist you.

Personalized or Custom-Made Items

Products that are personalized, commissioned, or made specifically to a customer's requirements may not be eligible for a change-of-mind return once production has begun, except where required by applicable law or where the product is defective, damaged, or materially different from what was agreed.

Digital Downloads

Because digital products are delivered electronically and cannot be physically returned, different refund conditions apply.

Digital products may include:

  • Digital artwork

  • Printable files

  • Procreate brushes

  • Brush packs

  • Templates

  • Creative resources

  • Other downloadable files

Generally, we do not provide change-of-mind refunds after a digital product has been downloaded or accessed, except where required by applicable law.

However, please contact us if:

  • The downloaded file is corrupted or defective

  • You received the wrong files

  • Required files are missing

  • The product is materially different from its description

  • A technical problem with the supplied file prevents reasonable use of the product

We will first try to resolve the problem by providing assistance, correcting the files, or supplying a replacement download where appropriate.

Where the problem cannot reasonably be resolved, we will determine the appropriate refund or other remedy in accordance with applicable law.

Software Compatibility

Before purchasing digital products such as Procreate brushes, please review the product description and stated software or device requirements.

A refund may not be available solely because a customer purchased a product for incompatible software or hardware when the compatibility requirements were clearly disclosed before purchase, subject to applicable consumer law.

If you're uncertain about compatibility, contact us before purchasing.

Duplicate Purchases

If you accidentally purchase the exact same digital product more than once, contact us at sketchandetc@gmail.com with your order information.

We will review duplicate-purchase requests individually.

Return Shipping

For an approved physical return that is not due to an error, defect, or damage attributable to SketchAndEtc, the customer may be responsible for return shipping costs where permitted by law.

For damaged, defective, or incorrect products, we will provide appropriate instructions after reviewing the issue.

Please use suitable protective packaging when returning original artwork or other physical products.

SketchAndEtc cannot be responsible for damage caused by inadequate return packaging where permitted by applicable law.

Refunds

Once an approved physical return is received and inspected, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method.

Processing times after a refund is issued may depend on your bank, card issuer, or payment provider.

Cancellations

If you wish to cancel a physical order, contact us as soon as possible.

If an order has not yet been processed or shipped, we will try to accommodate the cancellation.

Orders that have already been shipped may need to follow the applicable return procedure.

For personalized or commissioned artwork, cancellation may not be possible once work has begun, subject to applicable law.

For digital products, cancellation may no longer be available after download or access has begun, except where applicable law provides otherwise.

Gifts

Refunds for gifts will generally be handled according to the original order and payment method.

Please contact us with the order information so we can determine the appropriate available options.

Contact Us

For returns, refunds, damaged orders, or questions about this policy, contact:

SketchAndEtc
Website: SketchAndEtc.com
Email: sketchandetc@gmail.com

Please include your order number and a brief description of the issue so we can assist you.